Allison Cloud Infrastructure
Terms & Conditions
Last Updated: May 2026
1. Introduction
These Terms and Conditions govern the use of services provided by Allison Cloud Infrastructure (“ACI”, “we”, “our”, or “us”).
By purchasing, accessing, or using any ACI service, you agree to comply with and be bound by these Terms and Conditions.
If you do not agree to these terms, you may not use our services.
2. Services Provided
ACI provides, but is not limited to:
- Linux Shared Hosting
- Email Hosting
- Domain Registration
- Domain Parking & Pointing
- DNS Management
- Website Hosting
- Cloud Infrastructure Services
- Related Digital Services
All services are subject to availability and may be modified, upgraded, or discontinued at our discretion.
3. Client Accounts
Clients are responsible for:
- maintaining accurate account information
- protecting account credentials
- securing passwords and login access
- all activity occurring under their account
ACI will not be held responsible for:
- unauthorised access caused by weak passwords
- credential sharing
- client negligence
- compromised client devices
4. Payments & Billing
All services are billed in:
South African Rand (ZAR)
Payments must be made:
- monthly
- annually
- or according to the selected billing cycle
4.1 Due Date
All payments must be made on or before:
the 1st of each month
unless otherwise agreed in writing.
4.2 Late Payments
Failure to make payment by the due date may result in:
- service suspension
- restricted hosting access
- disabled email functionality
- website downtime
- interruption of domain-related services
4.3 Reactivation Fee
Accounts suspended due to late or non-payment will require a:
R50 reactivation fee
before services are restored.
Reactivation will only occur once:
- outstanding invoices are paid
- reactivation fees are settled
4.4 Non-Payment
ACI reserves the right to:
- suspend services
- terminate services
- remove hosted content
- cancel unpaid orders
where invoices remain unpaid.
5. Refund Policy
Domains
Domain registrations, renewals, transfers, parking, and pointing services are:
non-refundable
once processed.
Hosting Services
Refund requests for hosting services may be considered within:
7 days
of activation where applicable.
Refunds do NOT apply to:
- domain registrations
- setup fees
- third-party services
- software licensing
- suspended or abused accounts
ACI reserves the right to deny refund requests where abuse, fraud, or policy violations are detected.
6. Domain Registration
Clients are responsible for:
- ensuring domain spelling accuracy
- verifying registration details
- maintaining correct ownership/contact information
Domain registrations are subject to:
- registry approval
- domain availability
- successful payment confirmation
ACI cannot guarantee domain availability until registration has been completed successfully.
7. Acceptable Use Policy
Clients may NOT use ACI services for:
- illegal activities
- phishing
- malware distribution
- spam
- hacking attempts
- copyright infringement
- abusive or harmful content
- cryptocurrency mining
- excessive resource abuse
- network attacks
- unauthorised bulk email sending
ACI reserves the right to:
- suspend accounts
- terminate services
- remove content
- block access
without notice where abuse is detected.
8. Email Hosting Policy
Email hosting services are subject to:
- storage limits
- mailbox limits
- anti-spam restrictions
- fair usage policies
Bulk unsolicited email (“spam”) is strictly prohibited.
ACI may suspend outbound mail functionality where spam or abuse is detected.
9. Hosting Resource Usage
Shared hosting accounts must operate within reasonable resource usage.
ACI may limit or suspend accounts causing:
- excessive CPU usage
- memory abuse
- database abuse
- server instability
- security risks
Dedicated or upgraded solutions may be recommended where necessary.
10. Service Availability
ACI strives to provide reliable uptime and infrastructure stability but does not guarantee uninterrupted availability.
Services may be affected by:
- maintenance
- upgrades
- hardware failures
- third-party provider outages
- power/network failures
- force majeure events
ACI shall not be held liable for temporary downtime.
11. Backups
Clients remain fully responsible for maintaining their own backups.
While ACI may perform backups where applicable, we do not guarantee:
- backup frequency
- backup availability
- backup recovery
- data restoration success
Clients should always maintain independent backups.
12. Suspension & Termination
ACI reserves the right to suspend or terminate services for:
- non-payment
- abuse
- fraud
- policy violations
- illegal activity
- security threats
- breach of these Terms
Suspended services may incur:
reactivation fees
before restoration.
Terminated services may result in permanent data deletion.
13. Limitation of Liability
ACI shall not be liable for:
- data loss
- financial loss
- business interruption
- indirect damages
- loss of profits
- third-party service failures
Clients use ACI services at their own risk.
Maximum liability shall not exceed the amount paid by the client for the affected service.
14. Third-Party Services
ACI may rely on third-party providers including:
- domain registries
- payment gateways
- upstream hosting providers
- network providers
ACI is not responsible for failures caused by third-party services outside our control.
15. Privacy & Data Protection
Client information is handled in accordance with:
- applicable South African laws
- POPIA principles
- industry best practices
ACI does not sell customer data to third parties.
Client information may only be shared where legally required or necessary to provide services.
16. Changes To Terms
ACI reserves the right to modify these Terms and Conditions at any time.
Updated terms become effective immediately upon publication on our website.
Continued use of services constitutes acceptance of updated terms.
17. Governing Law
These Terms and Conditions are governed by the laws of:
The Republic of South Africa
Any disputes shall be subject to the jurisdiction of South African courts.
18. Contact Information
Allison Cloud Infrastructure
💬 WhatsApp: 068 604 4368